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General
Burrells Wharf Freeholds
have appointed Rendall
& Rittner Ltd as Managing Agents and in that capacity Rendall
& Rittner are responsible for the day to day running of the
estate, including:
- the cleaning of common
parts;
- maintenance of mechanical
and electrical plant;
- maintaining the structure
of the buildings;
- organisation &
supervision of estate staff;
- maintenance of the
leisure centre
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Estate
Office
Burrells
Wharf has 24 hour staffing supervised by the Estate Manager, Tom Quinlivan and Deputy Manager, Paul Eva. The staff are based in the Estate Office located
between Beacon House and Corsair House (see
plan).
Tel: 020
7538 2581 Fax: 020 7538 2535
E-Mail:
eoffice@burrellswharf.com
Estate staff duties include:
- maintaining security
on-site (CCTV cameras & entry card systems are linked back
to the office);
- dealing with enquiries
from residents & visitors;
- generally assisting
in the day to day running of the estate.
Residents can arrange
with the Estate Office for deliveries to be made direct to their
flat, or for contractors to be given access in their absence. The
office will hold keys and release them only with specific written
instructions to do so. Please note that staff
are unable to attend resident's property with contractors, and that
keys are held without liability on the part of the Staff, Managing
Agents or the Freeholder (BWFL).
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Service
Charge
The expenses incurred
in providing these services are charged back to residents through
the service charge. Rendall & Rittner Ltd are responsible for:
- collecting Ground
Rents and the Service Charge;
- making payments on
behalf of BWFL for goods & services;
- keeping the accounts
and arranging for their yearly audit
An estimate of the likely
running costs of the estate is drawn up prior to the start of each
new financial year (which starts 1st January), which is discussed
and agreed with the Directors of BWFL.
When the estimate has
been agreed it will form the basis of the service charge to be collected
& is demanded half yearly just before the 1st January &
1st July. In compliance with the terms of the lease a service charge
estimate is prepared for each building, which also provides for
contributions to a reserve fund. A separate estimate is prepared
for the estate costs to which all blocks contribute (includes staff
costs, leisure centre facilities & all external common areas).
At the end of each financial
year, independent auditors prepare audited accounts to show the actual
expenditure that has been incurred throughout the financial year.
Rendall &
Rittner are bound by the Landlord & Tenant Legislation, as are
all managing agents, and have a duty to ensure:
- That all
expenditure is reasonable
- That all
invoices paid are available for any lessee to view (by appointment)
Rendall &
Rittner will be only too pleased to discuss service charges with
any resident who is at all concerned.
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Alterations
If you wish to carry
out alterations to your flat you should first obtain consent from
BWFL (the Freeholder). This is in addition to other consents from
Tower Hamlets Building Control officer and Planning dept. If the
building is listed, consent will be required from English Heritage.
If you proceed
with works without obtaining consent the Freeholder and Building
Control officer or English Heritage can insist that the property
is returned to it's original condition.
The principle areas for
which a License for Alteration will be required will normally relate
to work of a structural nature, some examples of which are listed
below. If you are unsure whether you need to apply for a license
please consult Duncan Rendall at Rendall & Rittner Ltd on 020
7702 0701.
- Renewal of
front door which is of a different design & colour than was
existing;
- Renewal of
any windows;
- Installation
of exposed timber floors, other than those installed by the developer
as a design feature, or any alterations to floor coverings apart
from lino & carpet renewal;
- The removal
or alteration of internal walls or ceilings;
- Installation
or relocation of additional bathrooms, shower rooms, radiators and kitchens;
- The installation
of a satellite dish is not permitted.
(12 May, 2007)
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Bicycles
It is not permitted for
bicycles to be left in corridors, entrances or chained
in the underground car parks. Secure bicycle cages are available for rent in the Wheel House and Brunel car parks. Cycles are stored here without liability on the Staff,
Managing Agents or BWFL.
(12 May, 2007)
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Car
Parking & Wheel Clamping
Residents only have the
facility to park one vehicle on site in their allocated bay (please
refer to your lease for details), for which the Estate Office will
provide a circular identification permit which must be displayed
to avoid wheel clamping. Please ensure that you affix your permit
to your windscreen adjacent to the tax disc, and that you always
park in your allocated bay. Should a vehicle be parked in your bay
without authority please advise the Estate Office so that it can
be clamped, in which case you will be issued with a visitors permit
until the offending vehicle is removed.
If residents have more
than once vehicle they should rent a bay privately, or park off
the estate.
The main square is reserved
for visitors only and your circular windscreen permit is not valid
for this area. Should you need to stop there for a period of up
to five minutes (for loading and unloading) ensure that your hazard
lights are on.
Please ensure that any
visitors always obtain a visitors parking permit from the Estate
Office before leaving their car and that their car
is parked in a visitors bay.
An outside company is
dealing with clamping on a random visit basis. It is therefore important
that you ensure your car is correctly parked with the appropriate
permit on display. The Estate staff cannot be held responsible if
residents or visitors do not show the correct permit and are clamped.
Estate Staff have no discretion or authority to arrange the removal
of clamps.
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Estate
Agents Boards
It is not permitted for
Estate Agent boards to be placed in the windows of flats or on exterior
wall and balconies.
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Function
Room
The function
room can be hired for private use via the Estate Office for
£5 per hour, subject to a maximum of £20 per day. For
commercial ventures the fee will be £100. The playing of loud
music is prohibited and the room must be vacated by 11pm. Any damage
incurred will be charged to the hirer or, in the case of a sublet
flat where the tenant refuses to pay, the cost will be borne by
the flat owner.
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Heating
Heat to certain areas
is provided through the estate system and the cost of this is incorporated
in the service charge. Any defects with the system should be reported
to the Estate Office who will instigate repairs. Normally costs
are covered through the service charge.
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Insurance Cover
Although common parts
are insured through the service charge, it is essential that you
take out personal contents cover and third party liability insurance
in respect of your flat, or other flats, through accidental flood
or fire etc. This is especially important for leaseholders of flats
that are let.
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Laundry
& Dry Cleaning
The hanging of laundry
on balconies and in corridors is strictly prohibited.
Items for dry cleaning
may be left at the Estate Office from where they will be collected
by a dry cleaning company and returned to the Estate Office, normally
within 48 hours. The invoice will be attached to the garments when
they are returned and the garments are then released upon payment
being made at the Estate Office. Payment may be made by cheque or
cash. Any items left at the Estate Office will be held without liability
on the part of the Estate Staff, Managing Agents or Freeholder.
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Leisure
Centre
The leisure centre facilities
are provided for the private use of residents and up to 2 accompanied
guests only. No unaccompanied visitors will be permitted access.
The leisure centre is
open between 7am and 11pm seven days a week. Cleaning will take place between 9 a.m. and 11 a.m. during which the changing areas will be closed for a short period. Please look out for any closure notices and cooperate with the cleaners so that they can complete the jobs quickly. The centre will close between
9am and 12pm one day a month for deep cleaning with chemicals. The leisure centre is unsupervised
and all residents are responsible for their own safety. Regulations
for the use of the leisure facilities are displayed in the entrance
and all residents must ensure that they adhere to these.
(12 May, 2007)
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Noise
Have consideration for
your neighbours and do not disturb them. Please remember that the
playing of loud music is strictly prohibited.
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Pets
Under the terms of the
lease, you are obliged to apply in writing for a license to keep
pets. Provided your pet is not likely to cause a nuisance to other
residents, such a license will not be unreasonably withheld. If
you are keeping a pet but have not made an application, please notify
the Estate Office immediately.
If you have a pet please
ensure the animal does not foul the estate.
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Post
Royal Mail is delivered
either to each property or to the post rooms provided. If you are
unsure of your correct postal address, please contact the Estate
Office.
Small parcels may be
delivered to the Estate Office but no responsibility will be accepted
by the estate for any loss or damage. Large parcels cannot be accepted,
but flat keys can be held and issued on specific written instruction
(refer to "Estate Office" section).
Mail not collected within once month will be returned to sender.
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Refuse
Depending on the block
in which you live, the method for disposing of your household refuse
will vary. You should therefore contact the Estate Office if you
are in any doubt about how to do this.
All residents should
ensure that their rubbish is properly secured in an appropriate
sealed bag and that no wet substances or bags of rubbish are left
in the common parts.
Please refer to the the
estate plan for the locations of
the refuse rooms. Recycling bins are provided in the car park under
Taffrail House.
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Satellite
Dishes
The erection of satellite
dishes is strictly prohibited. There are communal satellite dishes
which all lessees have the opportunity to link into.
Illegal
dishes will be removed at the expense of the leaseholder concerned,
who will also bear the cost of any necessary legal action.
Please contact the Estate Office for further information.
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Subletting
A formal license for subletting must be agreed with the Managing
Agent before each letting takes place. Failure to
do so leaves you in breach of covenant under the terms & conditions
of your lease and legal action could be taken against you for forfeiture
of your lease. The following points should therefore be taken into
consideration:
- You are responsible for ensuring that your
tenant abides by the covenants of your lease and the license for
subletting;
- You remain responsible for full settlement
of all ground rent and service charge by the due dates specified;
- You are obliged to provide the Estate Office
with a UK address at which you can be contacted for service of
notice, or the name and address of a UK agent who is authorised
to act on your behalf;
- A copy of the proposed tenancy agreement is
required together with details and references for the sub-tenants;
A fee is charged for the preparation of the license in the sum
of £50;
- You may wish to leave a set of keys with the
Estate Office in case of emergency however, the site staff, managing
agent or Freeholder cannot accept liability in this regard.
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Barbeques
Barbeques are permitted in the main square and indeed are part of life at Burrells Wharf.
When using your BBQ we ask you to:
- be considerate of other residents in Burrells Wharf who may not want to join your party
- complete your party and tidy up by 11:00 p.m.
- damp down your BBQ and let it cool overnight
- Do not put hot ashes in to the bins - sounds obvious but people still do it.
- The following day remove your BBQ stove from the square. An area under Taffrail House is reserved for this.
- Stoves not removed from the square within 48 hours will be removed by Estate Staff and placed in the area under Taffrail House.
- Please act sensibly; the main square is a great place for a BBQ on a warm summers evening or weekend. Please make sure its enjoyable for everybody
Barbeques are not permitted on any balconies of appartments as they constitute a fire risk. Should you be asked to remove and extinguish them by Estate Staff you must do so immediately.
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Newspapers - Special Offer
There is a special offer on the Times, Sunday Times, Sun and News of the World. Copies will be delivered to the Estate Office for collection.
Times and Sunday Times
Sun and News of the World
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